Services booking

MAKING-APPOINTMENT IS A SERVICE APPLICABLE TO SAVE CUSTOMER’S TIME.

At Toyota Hiroshima Tan Cang, the most modern making-appointment system is used to avoid the preventable oversight in making appointments that render customers the most convenience.

Life characterized with industrial way of living has stressed the meaning of time is money, that’s why time for waiting is money wasted. We recommend that customers pick up the phone, ring us, so we can offer the prompt and timely service.

1.      Contact information:

Ø  Personnel in charge: Ms.Lê Thị Hồng Yến

Ø  Phone number to make an appointment :

 028 35123939 – Ext: 109

         01225002870 (In the event it’s occupied, please text the car number plate and the content of the appointment, we’ll return your call to make the appointment).

2.      Benefits of appointment making:

• Getting prompt service, no need to wait for your turn of queuing.
• The parts are ready, no need for purchase inquiry.
• The technical team are assigned pursuant to your appointment.

3.      Notices when making an appointment:

• Appointment to be made 4 hours ahead during business hours, 8:00 am – 5:00 pm.
• Be punctual.
• Look at the appointment board or contact the service receptionist to be ushered to the Service Expert counter so your car is accepted pursuant to the appointment schedule.

4.      Assistance to making appointments for customers:

• Lateness of 5 minutes : Service experts will be waiting to give the service.
• Lateness of over 5 minutes: Service experts will give priority right after the customer being serviced.
• In terms of vehicles in need of repairs and copper paint to be compensated by insurance, will you please make an appointment with insurance company so they will come and investigate the damage prior to your request of quotation and repairs by the service experts to save the time.
• In terms of other emerging problems, will you please contact service receptionist or customer’s assistance.